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Call Center Specialist

Billerica, MA

Call Center Specialist Perm Billerica, MA 20 to 22 per hour This is a perm role with great medical and dental/time off and 401k package! Bilingual/Spanish speaking a plus! Hours are 8:30 to 5 Monday to Friday • Create a positive first impression with customers by gathering necessary information from the new member • • Be enthusiastic and welcoming in your conversation while explaining the benefits our clients get from us • • Manage member inquires via incoming calls or emails within established turnaround times. • • Ensure all first attempts of contact with new members are made within 24-48 hours from when a file is made active in the our system. • • Identify and resolve members needs to achieve the ultimate customer experience. • • Be able to assist and answer questions regarding registering online for their member portal access. • • Listen to member or client service problems by determining the cause of the problem and identify the best solution for resolution. • • Document all communication and upload appropriate documents in our internal database. • • Create and maintain clear and concise documentation of member conversations within the internal database. • • Hand off members to Member Care team once fully onboarded by providing any special requests or issues to the team.

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Customer Service

Posted on Apr 20, 2022

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We have offices are conveniently located in:

Dedham, MA
450 Washington Street
Suite LL5
Dedham, MA 02026
(781) 329-2660
(781) 329-9918 FAX

Burlington, MA
27 Cambridge Street
Burlington, MA 01803
(781) 270-4400
(781) 229-6814 FAX