Call Center Specialist
Billerica, MA
Call Center Specialist
Perm
Billerica, MA
20 to 22 per hour
This is a perm role with great medical and dental/time off and 401k package!
Bilingual/Spanish speaking a plus! Hours are 8:30 to 5 Monday to Friday
• Create a positive first impression with customers by gathering necessary information from the new member
• • Be enthusiastic and welcoming in your conversation while explaining the benefits our clients get from us
• • Manage member inquires via incoming calls or emails within established turnaround times.
• • Ensure all first attempts of contact with new members are made within 24-48 hours from when a file is made active in the our system.
• • Identify and resolve members needs to achieve the ultimate customer experience.
• • Be able to assist and answer questions regarding registering online for their member portal access.
• • Listen to member or client service problems by determining the cause of the problem and identify the best solution for resolution.
• • Document all communication and upload appropriate documents in our internal database.
• • Create and maintain clear and concise documentation of member conversations within the internal database.
• • Hand off members to Member Care team once fully onboarded by providing any special requests or issues to the team.
Contact breception@reardonassociates.com for more details.
Customer Service
Posted on Apr 20, 2022
Feel free to send job orders or submit your resume to us via our online services located on
this web site or via e-mail to info@reardonassociates.com.
We have offices are conveniently located in:
Dedham, MA
450 Washington Street
Suite LL5
Dedham, MA 02026
(781) 329-2660
(781) 329-9918 FAX
Burlington, MA
27 Cambridge Street
Burlington, MA 01803
(781) 270-4400
(781) 229-6814 FAX