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Sales Operations Administrator

Clinton, MA

We are looking for a Sales Operations Administrator position is a key role interfacing between Sales & Operations to ensure that sales orders are placed, scheduled, and documented. -Must have OEM experience Roles & Responsibilities: • Demonstrate superior customer service skills, embodying necessary customer-related attributes of responsiveness, and knowledgeable support • Coordinate order administration function to ensure accurate entering, scheduling, and order administration of customer sales data into the CRM and ERP • Generate and manage 8-week production demand schedule. • Issue Sales Acknowledgements for valid customer orders • Generate invoices, track billing processes, and coordinates with accounting team • Estimates OEM renewal contract dates based on consumption rates and advises OEM Account Managers • Track customer orders through the entire sales cycle, through the delivery of final goods to the customer • Ensures that all requirements are met and tracked in order to allow a sales order to ship out the door; i.e., Licenses, End User Statements, Export Docs, Credit Card Payments, Letter of Credits, Wire transfers • Coordinate and track all logistics of orders for coordination and timely delivery of goods with Shipping & Receiving team • Administrate the export compliance process according to the Export Policy Manual and submit & track export license applications through the export process. • Ensure timely updates and responses to all customer, vendor, and sales team inquiries • Proactively support the domestic and international sales teams throughout the sales process • Communicate necessary information in timely and accurate manner to all parties, including Operations & Manufacturing, finance team, & sales team, in order to meet Company revenue commitments • Resolve sales order issues and/or escalate as needed to ensure prompt and accurate resolution • Recommend and implement improvements in order administration process and procedures • Any additional functions of supporting the sales team that may arise as the business evolves • Strong ERP order entry experience is required (MAX system preferred) • Strong attention to detail is required • Ability to work both collaboratively with cross-functional teams and autonomously as a motivated self-starter • Proficiency in MS Office and Virtual Meeting applications required • Proficiency in ZOHO, Salesforce, or similar CRM is a plus • Must possess excellent written and verbal communication skills • Customer service oriented with strong interpersonal skills • Dedicated professional with the ability to respond to requests promptly and accurately • Must be detail-oriented, organized, and be able to multi-task • Proactive and motivated with strong problem solving and follow up skills • Take ownership of your work; follow-thru until final resolution • Ability to be flexible and thrive within a growing organization in a dynamic technology sector 60 to 65k

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Posted on Nov 30, 2021

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We have offices are conveniently located in:

Dedham, MA
450 Washington Street
Suite LL5
Dedham, MA 02026
(781) 329-2660
(781) 329-9918 FAX

Burlington, MA
27 Cambridge Street
Burlington, MA 01803
(781) 270-4400
(781) 229-6814 FAX