Sales Operations Administrator
Clinton, MA
We are looking for a Sales Operations Administrator position is a key role interfacing between Sales & Operations to
ensure that sales orders are placed, scheduled, and documented.
-Must have OEM experience
Roles & Responsibilities:
• Demonstrate superior customer service skills, embodying necessary customer-related
attributes of responsiveness, and knowledgeable support
• Coordinate order administration function to ensure accurate entering, scheduling, and order
administration of customer sales data into the CRM and ERP
• Generate and manage 8-week production demand schedule.
• Issue Sales Acknowledgements for valid customer orders
• Generate invoices, track billing processes, and coordinates with accounting team
• Estimates OEM renewal contract dates based on consumption rates and advises OEM
Account Managers
• Track customer orders through the entire sales cycle, through the delivery of final goods to the
customer
• Ensures that all requirements are met and tracked in order to allow a sales order to ship out
the door; i.e., Licenses, End User Statements, Export Docs, Credit Card Payments, Letter of
Credits, Wire transfers
• Coordinate and track all logistics of orders for coordination and timely delivery of goods with
Shipping & Receiving team
• Administrate the export compliance process according to the Export Policy Manual
and submit & track export license applications through the export process.
• Ensure timely updates and responses to all customer, vendor, and sales team inquiries
• Proactively support the domestic and international sales teams throughout the sales process
• Communicate necessary information in timely and accurate manner to all parties, including
Operations & Manufacturing, finance team, & sales team, in order to meet Company revenue
commitments
• Resolve sales order issues and/or escalate as needed to ensure prompt and accurate
resolution
• Recommend and implement improvements in order administration process and procedures
• Any additional functions of supporting the sales team that may arise as the business evolves
• Strong ERP order entry experience is required (MAX system preferred)
• Strong attention to detail is required
• Ability to work both collaboratively with cross-functional teams and autonomously as a motivated
self-starter
• Proficiency in MS Office and Virtual Meeting applications required
• Proficiency in ZOHO, Salesforce, or similar CRM is a plus
• Must possess excellent written and verbal communication skills
• Customer service oriented with strong interpersonal skills
• Dedicated professional with the ability to respond to requests promptly and accurately
• Must be detail-oriented, organized, and be able to multi-task
• Proactive and motivated with strong problem solving and follow up skills
• Take ownership of your work; follow-thru until final resolution
• Ability to be flexible and thrive within a growing organization in a dynamic technology sector
60 to 65k
Contact breception@reardonassociates.com for more details.
Sales
Posted on Nov 30, 2021
Feel free to send job orders or submit your resume to us via our online services located on
this web site or via e-mail to info@reardonassociates.com.
We have offices are conveniently located in:
Dedham, MA
450 Washington Street
Suite LL5
Dedham, MA 02026
(781) 329-2660
(781) 329-9918 FAX
Burlington, MA
27 Cambridge Street
Burlington, MA 01803
(781) 270-4400
(781) 229-6814 FAX